You'd think this job would have been strange a while ago

Last week I had a slightly busy schedule, it seemed like all the families I met with wanted to have full services (which is great) and they were all a little odd.  For example, I was meeting with a man whose grandson had died, and we had also done the services for his son 10 years prior. Parts of the arrangement went like this:
Me: (getting info for the death certificate) Sir, what was your grandson's father's name?
Grandpa: Well, you did his services 10 years ago
Me: *blink, blink* Um, okay, sir. *Pause while fighting the urge to say*: I will go down into the Great Underground Vault of All Past Services and pick out a nice case from 10 years back and we'll just use *that* name.
Me: I would be happy to go look up his information, but I would need his name to do that.
G: Well, I can *tell* you his name if that's all you need.
Me: *blink, blink*
*** Later that same arrangement ***
Me: Now, I need to go over some of the members' names of your grandson's family for the register book and the clergy record we provide. You said he has four children, can I get their names?
G: No.
Me: *blink* *long pause of awkward silence* Okay.

So, yeah, it was odd.

His grandson had been in an accident. Now, I know I've sung my own restorative art praises left and right, but I have to admit with this guy: there was NO bringing him back to view-ability. He didn't even look human any longer.  He was in a million pieces, and even though the gross stuff doesn't seem to affect me, this one did. I have dreamt about him a couple of times.  I'm telling you, guys, he didn't even really have a head.  No skull, just a few bones. No skin, no eyes, no mouth (a few teeth though), no ears, hardly any hair, he was destroyed. The Medical Examiner couldn't even find all of his pieces.  There are surely still pieces of him lying around town where the accident was. There has to be.

Anyway, I was glad he wasn't going to be viewed.  I was glad to not have to tell his family that I wasn't going to be able to make him look like himself. I've never had to do that, and I didn't want to start yet.