Thursday case update!

I don’t have any gross/fix-it cases currently, but I do have a couple of families right now that remind me why I love my job. Here’s one of them:

The arrangement started with a gal, maybe 45 0r 50, who came in about a month ago and got cremation prices from Monica, and I ended up talking with her a bit too. She said that her dad wasn’t doing too well and that she was going to get prices and information for her mother to fill out, so that when dad died we would have what we need. So, she took the paperwork and I didn’t see her until this past Monday when she, her partner, and her mother came in. They explained to me that dad had improved a bit in the last month, but had declined greatly this past weekend, and they knew he would die soon. So, I went over all the necessary paperwork with his wife, and we had a nice (although teary) meeting, and I gave them my cell phone number, just in case they had questions or he died and I wasn't on call, and they left. Tuesday, at about 5:30, I received a call from the daughter saying he had died an hour ago, and she was sobbing so heavily I had a hard time understanding her words. I knew though, he must be dead, and after a minute or two she calmed down enough to give me the details. I asked her to call me if anything came up between then and the next afternoon when they were to come in to finalize everything, and told her that I was sorry about her father dying. She was very grateful.

The next day we met together again, and I did my best to make them laugh, however briefly, and shortly into the arrangement I could tell they were feeling much more at ease. We chatted about the deceased’s life a bit, and I got to know them better. After all the paperwork was done I folded his veteran’s flag for them, and his wife cried again, and after everyone hugged me, they left. I mailed out a nice laminated bookmark with some of his information on it to his wife today, with a note, and I hope she likes it.